User:Rosanne D'Ausilio

Education

• Ph.D. 1996, California Coast University, Santa Ana, CA

Publications

1. Wake Up Your Call Center: Humanize Your Interaction Hub, in its 4th edition
2. Customer Service and The Human Experience
3. Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes 32 card deck)
4. How to Kick Your Customer Service Up A Notch: 101 Insider Tips

As well, I am the author of numerous articles and a column for an online magazine.

Websites

• http://www.human-technologies.
• http://www.HumanTechTips.com

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