User:Rosanne D'Ausilio

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Education
  • Ph.D. 1996, California Coast University, Santa Ana, CA
Publications
  1. Wake Up Your Call Center: Humanize Your Interaction Hub, in its 4th edition
  2. Customer Service and The Human Experience
  3. Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes 32 card deck)
  4. How to Kick Your Customer Service Up A Notch: 101 Insider Tips

As well, I am the author of numerous articles and a column for an online magazine.

Websites
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